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Free Domestic Ground Shipping and Free Returns

Shipping and Returns

 

 CUSTOMER SERVICE


CUSTOMER SERVICE HOURS

Monday – Friday: 10am - 4pm EST

Email: info@jaygodfrey.com
Phone: (212) 629-6000 x 104

Customer Service for JayGodfrey.com is predominately email based. Please allow up to 1 business day for your inquiry to be addressed. Customer Service associates are not available on national holidays or weekends.

 

 ORDER INFORMATION

 

ORDER PROCESSING

Orders placed before 2PM EST are typically shipped out the same business day. Any orders placed after 2PM EST will be shipped the following business day (this includes orders with expedited shipping). Each order is subject to product availability. Customer service will reach out via email in the event that any item(s) are unavailable.

Once your order has been processed, you will receive an automated Order Confirmation email from JayGodfrey.com. Once your order has shipped, you will receive an automated Shipping Conformation email containing tracking information.

Please note that we do not process or ship orders on weekends or holidays and we cannot ship to P.O. boxes, F.P.O boxes or APO addresses. Signature upon delivery is not required. Please contact UPS directly if you would like to add a required signature to your delivery. 

 

MODIFICATIONS & CANCELLATIONS

Orders cannot be modified after they have been submitted. If you wish to cancel your order, please send an email to info@jaygodfrey.com as soon as possible. We will make every effort to accommodate your request, however, there may be some instances where we are unable to cancel your order before it ships. If your order has already shipped out, our normal return policy will be in effect.

 

Payment Methods

JayGodfrey.com accepts the following payment methods:

  • Credit Cards: Visa, MasterCard, Discover, American Express
  • Payment Portals: PayPal, AmazonPayments

JayGodfrey.com does not accept checks, cash, money orders, or orders taken over the phone. Only one method of payment can be accepted per order.

  

PROMOTIONS

Sign-up for our newsletter to receive email updates which may contain promotional codes for special discounts that can be applied to your order. In order to take advantage of these discounts, you must enter the code in the specified “Discount” section on the “Shopping Bag” page and click “Apply.” Note: some promotional codes require customers to be logged in for the code to be applied. Only one promotional code may be used at a time per order.

If you return an order that was placed at a discounted price, you will be refunded the amount paid. JayGodfrey.com will not re-issue a promotional code for a discounted order that has been returned. All promotional codes are valid during a certain time window, unless otherwise specified.

 

PRICE ADJUSTMENTS

We do not offer price adjustments.

 

Order Status

You will receive an automated confirmation email after your order has been submitted and a second automated email containing tracking information once your order has shipped. If you do not see these confirmation emails in your inbox, try checking your spam or trash folder. All automated confirmation emails will be sent to the email address provided on the order. Note that email addresses can be modified once the order has been submitted by emailing info@jaygodfrey.com with the proper email.

If you were logged in to your customer account while placing the order, you may also check the order status by logging into your account and clicking the “Order History” tab. Note: registered customers who were not logged in when the order was submitted will not see their order on the “Order History” tab.

 

 ACCOUNT INFORMATION

 

Registering an account offers you a safe, easy and fast way to order. It also serves as a way to track your order and view order history.

With a JayGodfrey.com account you can:

  • Check your order status and review order history
  • Save your shipping information for quicker checkout
  • Create and manage a product wish list

    How to Register for an Account:

    Click the face symbol at the top left corner of the webpage. Click Register. You only need to provide your name and email address to register an account.  You will receive a confirmation email within moments of your registration. Accept your invitation to create a Jay Godfrey account.

     

    Retrieving an Account Password:

    Click the face symbol at the top left corner of the webpage. Click Log-In. click on the “Forgot Your Password” link. Enter the email address used to sign-up for your account. We will send a link to the registered email address that will prompt you to create a new password. You will now be able to use the new password to log in to the account.

     

     SHIPPING INFORMATION

     

    DOMESTIC SHIPPING METHODS

    UPS Ground | Delivery in 5-10 business days after processing
    UPS 2 Day | Delivery in 2-3 business days after processing 

    UPS Standard Overnight | Delivery in 1 business day after processing.

    Important: All orders placed after 2PM EST will be shipped the following business day; this includes orders with expedited shipping.

    Free shipping applies to domestic ground shipping only.

     

    Saturday Delivery

    For all shipping methods, Saturday delivery does not apply. For Saturday delivery requests please email info@jaygodfrey.com with your order information.

     

    DOMESTIC SHIPPING COSTS

    UPS GROUND

    (DELIVERS IN 5 - 7 BUSINESS DAYS)

    UPS 2ND DAY

    (DELIVERS IN 2 - 3 BUSINESS DAYS)

    UPS STANDARD OVERNIGHT

    (DELIVERS NEXT BUSINESS DAY)

    1 ITEM

    FREE

    $22

    $30

    2 ITEMS

    FREE

    $24

    $32

    3 ITEMS

    FREE

    $26

    $34

    4 ITEMS

    FREE

    $28

    $36

    5+ ITEMS

    FREE

    $30

    $38

     

    SALES TAX

    Please note that tax calculations are based on the state and county shipping address on your order, as well as item price/classification. Sales tax will be added to orders shipping to New York State. 

    For states imposing sales or use taxes, your purchase is subject to use tax unless it is specifically exempt from taxation. Your purchase is not exempt merely because it is made over the Internet. Details may be found at the website of your respective tax authorities.

     

    INTERNATIONAL SHIPPING METHODS

    Please note that import fees, duties and taxes will be due at time of delivery. Shipping costs will calculate at checkout based on location of shipping address. 

    UPS Air | Delivery in 5-10 business days after processing

      

    INTERNATIONAL SHIPPING TERMS AND CONDITIONS

    JayGodfrey.com ships to most international destinations. Free shipping does not apply to international orders.

    Any orders designated for shipment to countries outside of the U.S. are subject to taxes, brokerage fees, customs duties, and fees levied by the destination country (“Import Fees”). The recipient of the package is the Importer of Record in the destination country, and will be responsible for payment of any associated fees at the time of delivery. We are not able to estimate these fees in advance.

    Import Fees may include the following charges:

    • Duties: the amount charged by the country for an individual item
    • Freight: transportation costs incurred by the carrier
    • Insurance: the amount for insuring the package
    • Taxes: the Value Added Tax (VAT) charged by the country
    • Brokerage: the amount charged by the broker to clear customs
    • Disbursement: the amount the carrier charges to disburse the costs to the country
    • Other Fee(s): the transaction fee and any additional costs that may be incurred (e.g., rural-area charges, extra fees for a particular country, etc.)

    If the Import Fees on an international package are not paid upon receipt, the package will be returned to us. If the shipment is refused, the package is undeliverable, or the Import Fees are not paid, you will be responsible for the original shipping charges as well as the return shipping and Import Fees.

    For shipping inquiries on international orders, please call UPS International at 1-800-782-7892. You may also contact us at info@jaygodfrey.com.

     

    LOST OR STOLEN PACKAGES

    If your tracking information shows that your package was delivered, but you have not received it, please contact UPS at 1-800-742-5877 to file a claim for the missing shipment. Note: we do not take responsibility for lost/missing packages that show successful delivery to the order address.

     

    INCORRECT OR DAMAGED ORDERS

    In the unlikely event that your order is processed incorrectly or your item(s) arrived damaged, please email us as soon as possible at info@jaygodfrey.com to let us know. We ask that you send over photos of the incorrect/damaged merchandise for our reference.

    For domestic orders containing incorrect/damaged items, we are typically able to refund or replace the order at our expense. Note: JayGodfrey.com does not take responsibility for damaged items purchased through third party retailers.

     

     RETURN INFORMATION

     

    Updated 3/6/2017


    JayGodfrey.com accepts returns on domestic and international orders that are postmarked within 7 calendar days of the package delivery date. Refunds will be made in the form of the original payment.

    Returned merchandise must be unworn, with all tags attached. Upon receipt of returned goods, JayGodfrey.com reserves the right to deny refund if the merchandise does not meet policy requirements.

     

    FULL-PRICE & SALE MERCHANDISE

    Returns on full-price & regular sale merchandise will be accepted by mail within 7 calendar days of the date received.

    Jay Godfrey will not accept a return on merchandise that was previously washed, worn, damaged after purchase, or missing the original tags. The merchandise will be returned to you without a refund/store credit at our discretion. We have the right to deny credit if the merchandise returned does not meet our return policy requirements.

    An additional tag will be tacked onto our garments reading "returns will only be accepted if this tag remains attached." This tag must remain on the garment if you wish to return the piece. If you attempt to return a garment without the tag, the garment will be rejected and sent back to you. 

    RETURNS ON REGULAR SALE -  If you return an order that was placed at a discounted price, you will be refunded the amount that was paid at the time of purchase. JayGodfrey.com will not re-issue a promotional code for a discounted order that has been returned.

     

    FINAL SALE MERCHANDISE

    All FINAL SALE purchases cannot be returned. Return requests on final sale merchandise will not be accepted. Merchandise will be marked final sale on the product name itself. 

    RETURNS ON FINAL SALE - Any items noted as Final Sale cannot be returned. If an item marked as final sale is returned, it will be denied and sent back to the customer. 

     

    EXCHANGES

    We do not offer exchanges. Please return the original items for a full refund and place a new order.

     

    DAMAGED MERCHANDISE

    We guarantee our merchandise to be free of manufacturing defects and will accept any defective item for a refund or exchange.

     

    RETURN SHIPPING

    Please note that we do provide prepaid return shipping labels for orders that fall within the 7-day return window. Email info@jaygodfrey.com with your order number, return reason and request for a return label. We do not accept and will not process international returns.

    Returns must be activated by UPS within 7 business days of the purchase date in order for the package to be accepted

     

    REFUND PROCESSING

    Once our warehouse receives the return shipment, you will be refunded within 7-business days. A confirmation containing refund details will be emailed to you in the form of a Credit Memo. Note: refunds can take 3-5 business days to appear on your bank statement. 

    All orders will be refunded to the original form of payment.

     

    REFUSED PACKAGES

    We do not refund shipping charges for packages that are refused by customers. Any returns received at the warehouse via a shipping refusal will not be credited.

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