FAQ

What are our sizes?

Jay Godfrey sizes run 0 – 12.

How do I know what size I am?

Please refer to our fit chart.

When will my order ship?

If your order is placed Monday thru Thursday, it will ship either the same day or the following day. If your order is placed on Friday thru Sunday, it will ship on that following Monday.

Will my credit card be charged immediately?

Yes. Upon checkout, your card will be charged.

Are purchases on this website tax-free?

We collect sales tax on all orders.

What are my payment options?

We accept Visa, MasterCard, American Express and Discover Card.

Do we ship to PO Boxes or APO/FPO?

Since we ship using FedEx, all orders must be shipped to a physical address.

Can I order items offline?

Yes! Please see our STORES section and you will be able to search stores near you that carry our collection.

What is our return policy?

All return requests must be made within 7 days of delivery. Prior to returning your item, you must have an authorization code and the authorization code must be visible on the return box. A credit to the card used to make the payment will be done after the item is received back into our warehouse. Please email 810washington@jaygodfrey.com and reference your order number.